Frequently Asked Questions

How do I find my photos?
Enter the personal access code you received by card, email, or text message. Each access code opens a private gallery containing only your photos.

Can I view photos for multiple children or family members?
Yes. Click "Did you get another access code?" on the login page and add additional codes. This allows you to view multiple galleries and place a single order.

Are my photos private?
Yes. Your gallery is protected by a unique access code and can only be viewed by those who have access to that code.

Can I order prints and digital downloads?
Yes. Available products may include prints, digital downloads, photo packages, and specialty items. Product availability varies by event or photo session.

Will my digital images have a watermark?
No. Watermarks are used only for online previews. Purchased or complimentary digital downloads are delivered without watermarks.

When will I receive my order?
Digital downloads are typically available shortly after your order is completed.

Print orders are processed after payment is received and delivery times vary depending on the products ordered. Some schools and organizations may offer bulk delivery to the school or event location.

Can I crop my photos before ordering prints?
Yes. Most print products allow you to adjust the crop before checkout. Please review your crop carefully, as different print sizes may crop the image differently.

Can I purchase additional photos later?
In most cases, yes. Galleries typically remain available for a limited time after picture day or the event. We recommend ordering as soon as possible to ensure access to all products and pricing.

I forgot or lost my access code. What should I do?
Please contact us with the participant's name, the event or organization, and any information that may help us locate the gallery.

How do I check the status of my order?
Use the link included in your order confirmation email or log in to your account and view your order history under My Account.

What payment methods do you accept?
Available payment methods will be displayed during checkout and may vary by region.

What if I have a problem with my order?
We're happy to help! If you have questions about your gallery, access code, digital downloads, print order, or anything else, please contact us:

Email: info@dbproductionsutah.com
Text: 801-871-9434

Please include the participant's name and the event, school, or organization when contacting us so we can assist you more quickly.